Privacy policy

At NOVAÉ, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.

Information We Collect

When you place an order or contact us, we may collect information such as:

Your name
Phone number
Email address
Delivery address
Order and purchase details
Any information you provide when contacting us

We may also automatically collect certain information about how you use our website, such as your device type, browser, and interactions with our website.

How We Use Your Information

We use your information to:

Process and deliver your orders
Contact you regarding your order
Process exchanges and customer service requests
Respond to your questions and inquiries
Improve our website, products, and services
Prevent fraudulent or unauthorized activity

Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers, such as delivery companies or payment providers, only when required to process and deliver your order or provide our services.

Payment Information

Payments made through available payment methods, including Whish Money and Cash on Delivery, may require certain information to process your order.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience, understand how visitors use our website, and provide a better shopping experience.

Protecting Your Information

We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no method of transmitting information over the internet can be guaranteed to be completely secure.